1. INTRODUCTIONThis website is operated by ІLERІTER sp. z o.o. an legal entity registered under the laws of Poland, company registration number 528389615 (hereinafter "we", "us", "Company",“Site”, “Platform”). This website is operated by ІLERІTER sp. z o.o., a legal entity registered under the laws of Poland, with company registration number 528389615 (referred to as "we", "us", "the Company", “Site”, or “Platform”).
We reserve the right to modify these Terms andConditions at any time. Any changes or updates will be posted on this website.Before entering into an Agreement with us or proceeding with any transactions, you should review the most current version of these Terms and Conditions.
If you have any questions about this document, please contact us through our website at https:// https://www.cryptoramper.io/ or send us an email at
support@cryptoramper.io.
By registering an account, you confirm that you are of legal age in your jurisdiction and are therefore legally capable of entering into and being bound by agreements.
You also agree to adhere to the terms outlined in these Terms and Conditions.
This agreement remains in effect even if the Terms are updated, and your continued use of the site signifies acceptance of any changes made.
We may request you to reaffirm your acceptance of these Terms asamendments are introduced, and your agreement is required for continued access to our Services.
Any transactions or orders placed with ILERITER sp. z o.o.after the updated Terms become effective may be subject to the changes. If you do not agree with these Terms, you should stop using our Services and close your account as detailed in these Terms.
To use our Services, you must provide all necessary information and documentation in compliance with our Compliance Clearance procedure, as required by the Act of March 1, 2018, on Counteracting MoneyLaundering and Financing of Terrorism (the “AML/CFT Act”).
Additionally, you must meet the eligibility criteria for our Services.Before using our Services, ensure that you have thoroughly reviewed these Terms, including all critical legal provisions such as disclaimers of liability, disclaimers of warranties, indemnification clauses, dispute resolution rules, and risk disclosures.
2. WHO CAN USE SERVICES ON THE WEBSITETo use the services provided on this website, you must ensure that you meet the following requirements:
Legal Age: You have reached the legal age in your country of residence, making you legally capable of entering into agreements and being bound by their terms.
Service Restrictions: You have never been prohibited or otherwise restricted from using our Services.
No Conflicting Obligations: Entering into an agreement with us does not conflict with or violate any existing contractual obligations you have.
Restricted Areas: You are not a resident of any restricted areas or jurisdictions, including those under economic sanctions imposed by the EU orPoland (such as embargoes).
Sanctions Compliance: You are not classified as a Specially DesignatedNational and Blocked Person (SDN) and are not associated with any companies, groups, or entities labeled as SDN, nor do you represent such individuals or entities.
International Sanctions: You are not subject to any international sanctions, including those imposed by the EU or United Nations, and are not connected with any companies, groups, or entities under international sanctions, nor do you represent such individuals or entities.For individuals seeking to utilize our Services on behalf of a legal entity, the following criteria must also be met:
Proper Incorporation: Your organization has completed all required incorporation procedures and complies with legal requirements in its jurisdiction.
Legal Compliance: Your organization operates in full compliance with applicable laws and regulations.
Authorized Representation: You have the legal authority to act as a representative for your organization and enter into binding agreements on its behalf.
SDN Affiliation: Your organization is not affiliated with, nor identified as, a Specially Designated National and Blocked Person (SDN).
Sanctions Status: Your organization is not subject to internationalsanctions, including those imposed by the EU or United Nations, and does not have affiliations with entities or groups under such sanctions, nor does it represent such individuals or entities.We reserve the right to assess your eligibility to access and use our Services at any time by verifying your compliance with these criteria. We may request documentation to confirm your eligibility if necessary. All decisions regarding eligibility, both initial and ongoing, are final.
3. DESCRIPTION OF SERVES PROVIDED OF THE WEBSITEILERITER sp. z o.o. operates under an active and valid cryptocurrency authorization, supervised by the Polish Financial SupervisoryAuthority (Komisja Nadzoru Finansowego, hereinafter referred to as the"PFSA").
Consequently, ILERITER sp. z o.o. is authorized to provide the following services:
· Virtual Currency Wallet Service: This includes the storage of Virtual Currency funds and the issuance of encrypted user keys.
· Virtual Currency to Fiat Currency Exchange: Facilitating the exchange of VirtualCurrency into Fiat Currency.
· Fiat Currency to Virtual Currency Exchange: Facilitating the exchange of FiatCurrency into Virtual Currency.
· Virtual Currency to Virtual Currency Exchange: Facilitating the exchange of one form ofVirtual Currency for another.
· OTC Exchange: Over-the-counter (OTC) crypto trading service.
3.1. Virtual Currency Exchange
This Virtual Currency Exchange (referred to as the"Exchange") enables the buying and selling of Virtual Currencies at prices set by the Exchange. Through your Account, you can seamlessly conduct transactions between Virtual Currencies and Fiat Currency. The services allow you to:
· Purchase Virtual Currency: Use Fiat Currency to buy Virtual Currency.
· Sell Virtual Currency: Convert your Virtual Currency into Fiat Currency.
· Exchange Virtual Currencies: Swap one type of Virtual Currency for another.
3.2. Orders
Operating on a full reserve principle, our Exchange requires all Orders to be prepaid, meaning your Account must have sufficient funds to cover the Order.
The necessary funds are reserved until the Order is fulfilled, canceled, expires, or is terminated.
The total reserved amount includes the Order value and applicable fees.
Orders exceeding available funds will be rejected.By placing an Order, you acknowledge that we are not liable for its cancellation, whether in part or in full. Once processed, Orders may not be cancelable.
Before placing an Order, check the following information:
· The amount of Virtual Assets for buying or selling;
· Purchase or sale rates of your Order;
· Applicable fees to your Order.
Upon placement of an Order, there exists a possibility that it may not be completed. Factors influencing the completion of your Orders include, but are not limited to:
· The operational status of the Exchange, encompassing downtime occurrences, scheduled and emergency system and software maintenance, as well as seasonal and state holidays;
· The impact of your Order on market conditions, determining whether it aligns with the definition of market manipulation;
· The availability and adequacy of funds in your Account;
· The functional state of hardware and software components;
· Adherence to compliance requirements and other pertinent considerations.
You will be promptly informed of any unsuccessful attempts to complete your Order, delineating the reasons behind the failure and requesting your authorization to resubmit and fulfill the Order at the prevailing Exchange Rate.
Please be aware that in instances where an Order cannot be executed due to factors including, but not limited to, technical limitations and malfunctions, as well as other external conditions beyond our immediate control, we assume no liability for any failures or delays in Order execution.
If an Order cannot be completed due to compliance considerations, we retain the right to postpone its execution until compliance clearance is obtained. Such Orders will undergo further scrutiny within a reasonable timeframe.
Should we be unable to clear an Order due to insufficient information or other relevant reasons pertaining to compliance requirements, we may request additional details regarding your identity, transaction nature, and other pertinent compliance-related information.
Orders failing to meet the requisite compliance standards, in the absence of provided necessary information and with our Compliance Team having reasonable grounds to deem them non-compliant, will not be fulfilled under any circumstances.
Upon the completion of an Order, we will dispatch a confirmation email to notify you of its successful placement. Following the fulfillment of your Order, a subsequent confirmation email will be sent to inform you of its completion.
The Order Confirmation email will include details such as the timestamp and date of your Order, the total Order amount, the associated fees, and our contact information should you have any further inquiries or concerns regarding the Order. A Conversion Fee is an additional charge applied to the purchase or sale of Virtual Currency.
We are transparent about our Conversion Fees, displaying them alongside the Order value both before and after placement in the Order Confirmation email.
Conversion Fees are not fixed and may fluctuate over time.
Prior to placing an Order, please review our current Conversion Fees on our website.An Exchange Rate represents the value of a VirtualCurrency in relation to a Fiat Currency for conversion purposes.
Exchange Rates vary depending on the specific Virtual Currency and may be subject to adjustments over time. It's important to review our current Exchange Rates on our website before placing an Order. Please be aware that purchase ExchangeRates may differ from sale Exchange Rates. We cannot guarantee the stability or consistency of these Exchange Rates over time.
By placing an Order, you acknowledge the fluctuating nature of Exchange Rates and understand that the total price paid for an Order may vary based on the current applicable Exchange Rate.
Please be aware that in some cases, including but not limited to technical limitations and malfunctions, as well as other external conditions beyond our direct control, transactions may take up to 14 business days to process. We are not responsible for any failures or delays in fulfilling an Order where the Order cannot be fulfilled due to the above factors.
3.3 Deposits, Transactions, and Withdrawals
To initiate Orders and conduct transactions, it is imperative that your Account maintains an adequate balance of funds. You have the flexibility to deposit and execute Orders and transactions using both Virtual and Fiat Currencies.
We are not responsible for any errors, failures, delays, or reliability issues arising from the service providers you utilize to deposit funds into your Account.
Prior to transferring funds to your Account, it is essential to carefully review and consent to the policies governing fund transfers set forth by your external service provider, as well as any pertinent compliance legislation and regulations. You have the option to acquire Virtual Currencies using Fiat Currency.
This can be achieved by depositing your preferred amount of Fiat Currency into your Account or by associating your chosen payment method with the Account prior to placing an Order. If you decide to link a payment method to your Account, you will be presented with a list of available options from which you can select your preferred method. Upon confirming the linking of a payment method, you grant us authorization to debit the necessary funds to facilitate the placement and fulfillment of your Orders and transactions.Furthermore, you have the option to sell your Virtual Currency for Fiat Currency.
By initiating such an Order, you authorize us to deduct the required amount of Virtual Currency funds to attain the desired Fiat Currency amount. The Fiat Currency will then be delivered to your selected payment method.You are the lawful owner of Virtual Currency funds held in your Account.
Funds acquired by you are held by us strictly on a custodial basis, for your benefit and on your behalf. ILERITER sp. z o.o. will not access or utilize any Virtual Currency funds held in your Account for purposes such as transferring ownership, lending to you or third parties, claiming interests on behalf of ourselves or third parties, etc. Prior to depositing any Virtual Currency funds into our Exchange, the following considerations should be considered:
· As the owner of deposited Virtual Currency funds, you recognize the risks associated with buying and selling Virtual Currencies. ILERITER sp. z o.o.bears no responsibility for any losses or fluctuations in the rates and value of Virtual Currencies deposited into your Account.
· We will not lend, transfer, sell, pledge, or otherwise dispose of your VirtualCurrency funds deposited in your Account at our discretion and decision-making.
Your Virtual Currency funds will be processed and managed by us solely in accordance with your instructions, except in circumstances stipulated by law orby order of competent authorities, such as law enforcement institutions and courts.
· ILERITER sp. z o.o. implements various measures to ensure the secure storage of yourVirtual Currency funds.
These measures may include storing your funds in shared blockchain addresses, all of which are solely controlled by us.
By depositing Virtual Currency funds for use on ourExchange, you agree that we reserve the right to cancel, terminate, or otherwise refuse to process any Virtual Currency transaction in accordance with the law or lawful orders from any law enforcement authority or court.
ILERITER sp. z o.o. will never process any transaction associated with acts of money laundering, financing terrorism, committing fraud, or other financial crimes, and appropriate action will be taken as prescribed by law if such transactions are identified.
Withdrawals of Fiat Currency funds are exclusively permitted to a bank account registered under your name.
Any withdrawals to third-party bank accounts, including those of authorized third parties, a restrictly prohibited.
Each withdrawal must be directly authorized by you using authentication methods.
Withdrawals of Virtual Currency will be processed at the speed of the relevant Virtual Currency network.
Please be aware that any delays or interruptions related to the speed, maintenance, and operational status of any Virtual Currency network are beyond our control, and we cannot beheld liable for any resulting disruptions or delays.
Wire withdrawals are exclusively processed to a bank account opened in your name and in accordance with standard banking hours. You acknowledge that the withdrawal of funds may be subject to factors such as bank and state holidays, weekends, internal processes of your bank and financial institutions, as well as other relevant considerations.
3.4 The Wallet Service Terms and Conditions
Wallet (referred to as the "Wallet") is a software application designed for the storage of your Virtual Currency funds.When you create a Wallet, it generates a pair of encrypted keys—one public and one private—for your use. These keys allow you to send and receive VirtualCurrency funds through the corresponding network.
Supported Virtual Currencies
You agree and recognize that the use of our Wallet is limited to the specific Virtual Currencies it supports. We are not responsible for any attempts to store unsupported Virtual Currencies in your Wallet, whether intentional or accidental, nor for any resulting issues. Before transferring any Virtual Currency funds to the Wallet, you must confirm that the Wallet currently supports that particular Virtual Currency by visiting our website.
Security and Backup Responsibilities
You acknowledge that it is solely your responsibility to securely manage and store your private and public keys.
You must ensure that you have a backup of all data related to the Wallet, including Wallet credentials, pass phrases, identifiers, public and private keys, and network addresses. We are not liable for storing this data or for providing you with a copy if it is lost, deleted, or disposed of, whether intentionally or accidentally.
You understand that not having a backup may result in the inability to access and/or use your Wallet and the Virtual Currencies stored within it, especially if certain services are discontinued or terminated.We do not hold responsibility and are not obligated to aid you in recovering, storing, or providing duplicates of any Wallet passwords, keys, network addresses, or transaction history. It is solely your responsibility to securely store Wallet credentials, encompassing passwords, keys, pass phrases, identifiers, and network addresses. You acknowledge that neglecting secure storage of this data may lead to the inability to access and utilize your Wallet and could result in un authorized third-party access.
Password Requirements
You are required to ensure that the password you generate for your Wallet is sufficiently intricate and lengthy, incorporating a mix of characters such as letters, numbers, and special characters, to mitigate the risk of a password breach. Furthermore, you must periodically assess your storage and security protocols to guarantee the safekeeping of your data, including passwords, backup phrases, and identifiers.
Reporting Suspicious Activity
Any suspicious activity linked to your Wallet must be promptly reported to us.By using our Wallet service, you agree to these terms and conditions and understand the importance of securely managing your Wallet data to prevent unauthorized access and potential loss of Virtual Currency funds.
3.5 OTC Exchange Service Terms and Conditions
The OTC Exchange Service is available to both businesses and individuals who wish to trade significant volumes of cryptocurrency. The minimum transaction amount for buying or selling is 10,000 EUR.
How to Complete an OTC Trade
Step 1: Request: To begin, simply reach out to our team to initiate a trade. Provide details about the transaction, including the type of tokens involved and the total volume of the trade.
Step 2: Quotation: Our team will review the request and provide a personalized quotation based on current market conditions. This quotation will reflect the best possible rate for the transaction.
Step 3: Confirmation: Once you receive the quotation, you can confirm your intention to proceed with the trade. If you have any questions or need clarification, our team will be available to assist you.
Step 4: Execution: After your confirmation, we will execute the trade on your behalf. Our team will handle the transaction with strict adherence to all security and compliance standards.
Step 5: Settlement: Once the trade is executed, we will ensure prompt and secure settlement of the transaction. We prioritize the timely transfer of funds and digital assets, minimizing delays.
Step 6: Completion: Upon successful completion of the trade, you will receive confirmation that the transaction is finalized. The assets will be securely transferred as per the terms of the agreement.
4. ACCOUNT REGISTRATION AND COMPLIENCEAccount Registration
To use our Services, you must register a personal account. During the registration process, you will be asked to provide personal details such as your name and email address, submit a password, and agree to these Terms of Service.
Information Collection
When creating an account, we may require you to furnish certain details, including but not limited to:
· Name
· Date of birth
· Residential address
· Phone number
· Email address
· Personal identification code
· Other pertinent information regarding yourself and/or your business endeavors, such as records of activities, evidence of fund origins, business structure, projected turnover, principal suppliers, and partners
Personal Data and GDPR
Some of the information requested may qualify aspersonal data under the General Data Protection Regulation (GDPR). We strongly advise you to read our Privacy Policy to understand your rights as a data subject when providing us with your personal details.
Authenticity and Accuracy
By supplying us with the necessary information for identity verification purposes pertaining to Compliance Clearance, you acknowledge and certify that all information submitted by you is authentic,accurate, and comprehensive. You also affirm that you have not deliberately concealed, tampered with, or altered any details to influence the outcome of our evaluation.
You consent to rectify any false, inaccurate, or incomplete information by presenting additional documents and records to address these deficiencies. If there are any changes in circumstances that impact the accuracy and integrity of the provided information, you undertake topromptly inform us of such changes and furnish updated information accordingly.
Compliance Clearance
Only users with a fully registered Account that has undergone our Compliance Clearance process are recognized as customers of ILERITER sp. z o.o. Compliance Clearance necessitates us to request and obtain additional information from you.
Please be aware that some of this requested information may be classified as personal data under the GDPR. For more information on how we handle your personal data and your associated rights, please refer to our Privacy Policy.
Single Account Policy
Each person may create and utilize only one Account.Any duplicate Accounts associated with your information already submitted for another Account will be suspended.
Acting on Behalf of Others
By agreeing to these Terms, you affirm that you a reacting on your own behalf and establishing an Account solely for yourself.
If a third party, such as your representative, opens an Account on your behalf, you acknowledge that we may request proof of authorization granted to that party,such as a Power of Attorney or other documentation.
Delegating authority to a third party does not absolve you of any responsibility under these Terms. Any actions taken by such a third party are considered authorized by you and are carried out in accordance with your direct or indirect instructions.
You bear full responsibility for the instructions provided to any third party acting on your behalf, as well as any actions or omissions resulting from those instructions.If you wish to modify or revoke authorization granted to a third party, you must send written notice to us via email at
support@cryptoramper.io.
Final Notes
By accepting these Terms, you agree to the conditions outlined above and confirm your understanding and compliance with the requirements for account registration and compliance clearance.
4.1 Transactions on the account
Definition and Factors Influencing Limits
Your account may be subject to Transaction Limits, which are restrictions placed on your ability to execute transactions up to aspecified volume per day. These limits come into effect following the completion of Compliance Clearance.
Transaction Limits are determined by various factors, including:
· Yourrisk profile
· The nature and scope of your business activities
· Completed verification steps
· Chosen payment method
· Other relevant criteria
· ModifyingTransaction Limits
You have the option to modify your Transaction Limits at any time.
To request an increase, submit a written request to us via https://www.cryptoramper.io/
Enhanced Compliance Due Diligence
Based on the factors influencing Transaction Limits, we may require you to undergo Enhanced Compliance Due Diligence. In such cases, we may request additional information from you, which you agree to provide promptly and accurately in full.
Notification and Communication
Any decisions to adjust your limits based on Enhanced Compliance Due Diligence will be promptly communicated to you.
Discretion and Finality
We reserve the right to decline requests for limit increases. By submitting your information for Enhanced Compliance DueDiligence, you acknowledge the possibility of us subsequently reducing yourTransaction Limits without prior request or notice. The decision to adjust yourTransaction Limits is solely at our discretion and is based on the assessment derived from the Enhanced Compliance Due Diligence process.
4.2 Account closure and termination
Closing Your Account
You are entitled to close your Account at any time. Upon closure, we will provide you with instructionson how to transfer any Fiat and Virtual Currency funds available in yourAccount to your other accounts.
Additional Costs
Please note that closing your Account may involve additional costs, including fees and charges for transferring your remaining Fiat or Virtual Currency funds out of the Account being closed. You are responsible for covering these costs and expenses.Additionally, closing your Account does not nullify or invalidate any provisions of these Terms that applied to you before the closure of theAccount.
Account Suspension,Restriction, or Termination
ILERITER sp. z o.o. retains the authority to suspend, restrict, or terminate your Account and limit youraccess to our Services under various circumstances, including but not limited to:
· Potential Damage to Reputation: If we suspect that your actions could harm our reputation or have already caused detrimental consequences.
· Legal Obligations: If compelled by regulatory bodies, court orders, law enforcement directives, or other competent authorities.
· Breach of Terms: If we have reasonable grounds to believe that you have violated our Terms of Service or any other agreements in place.
· Suspicion of Error: If we suspect that a transaction or order is erroneous.
· Unauthorized Access: If we suspect unauthorized or fraudulent access to your Account or believe that your login credentials have been compromised.
· Security Concerns: If we believe the security of your Account has been compromised.
· Financial Crimes: If we suspect actions related to money laundering, terrorist financing, fraud, or other financial crimes.
· Legal Proceedings: If your Account is subject to ongoing or pending litigation, investigation, or legal proceedings.
· Regulatory Compliance: If your Account is deemed non-compliant or poses heightened risks concerning regulatory norms and requirements.
· Prohibited Activities: If you engage inactivities prohibited by our Terms of Service or prohibited businesses as outlined in our agreements.
Actions Upon Suspension or Termination
In the event of Account suspension or termination:
· Any ongoing transactions or orders will be paused or canceled.
· We reserve the right to deactivate yourAccount immediately if necessary.
· We will provide you with detailed reasons for our decision and instructions on any corrective actions needed.
· Once any deficiencies are addressed and yourAccount no longer falls under any suspension or termination reasons, we will lift any restrictions.
Notice and Confidentiality
We reserve the right to suspend, restrict, or terminate your Account with one month's notice without specifying reasons.
We may withhold reasons for suspension or termination based on confidential internal criteria necessary for security and compliance purposes, refraining from disclosing such criteria to unauthorized third parties.
5. PROHIBITED ACTIONS Below are the actions and inactions strictly prohibited on the ILERITER sp. z o.o.
Exchange and across all our Services:
Unlawful Behavior
Definition: Engaging in any activity that violates laws, regulations, legal statutes, or other legal frameworks in the jurisdictions where ILERITER sp. z o.o. operates.
Scope: This includes the legal framework of Poland and regulatory oversight by entities such as the National Bank of Poland.
Fraudulent Activities
Definition: Conducting any action or attempted action aimed at deceiving or misleading any user, customer, or ILERITER sp. z o.o.regarding any Transaction or Order.
Manipulation of Markets
Definition: Placing Orders or Transactions with the intent of disrupting the normal functioning of our Exchange and causing undue fluctuations in Virtual Currency prices relative to their fair market value.
Scope: This includes direct Market Manipulation or collaborating with others to execute Orders or Transactions for this purpose.
Fictitious Transactions Definition: Placing Orders and Transactions with scheduled execution dates set far into the future, intending to adjust or modify them concerning the correct exchange rate and settlement date.
Examples: This includes activities such as wash trades.
Cybersecurity Breaches
Definition: Engaging in actions that compromise thesecurity of our systems, hardware, software, and customer accounts.
Scope: This includes, but is not limited to:
· Introducing unauthorized automated interfaces.
· Overloading our hardware, software, and systems with excessive data.
· Attempting unauthorized access to a customer's account.
· Tampering with unauthorized Services.
· Infiltrating malware or malicious code.
· Engaging in other relevant acts governed by The Digital Operational Resilience Act (DORA).
6. DATA PROTECTION AND INTELLECTUAL PROPERTYData Privacy Compliance
Compliance with GDPR: ILERITER sp. z o.o. handles your personal information in strict adherence to the European General Data Protection Regulation (GDPR). We ensure that all obligations are fulfilled and legal requirements are met.
Privacy Policy:For detailed information on how we process and protect your personal data, please refer to our Privacy Policy.
Intellectual Property Rights
Protection of Materials andContent: All materials and content related to ILERITER sp. z o.o. are protected by applicable intellectual property laws. We uphold all corresponding intellectual property rights.
Usage Restrictions: The protected materials and content may not be licensed to any third party under any implied license, unless explicitly stated otherwise.
Permitted Use: These materials and content may only be used in a personal, lawful, andnon-commercial manner, exclusively in connection with your use of our Services and Site.
Prohibited Use: Any other use of our materials and content, such as for public or commercial purposes, constitutes an infringement of intellectual property rights and may result in legal action.
Distribution and Sharing Restrictions
Prohibition of Distribution:You acknowledge and agree that the distribution and sharing of our materials and content on any third-party websites, file hosting platforms, or similar services is strictly prohibited.
Reproduction and Performance: ILERITER sp. z o.o. prohibits the reproduction, display, public performance, distribution, and use of our materials and content for any public or commercial purposes.
Permission for Copying and Sharing: Any copying and sharing of our materials and content must be preceded by requesting prior permission from ILERITER sp. zo.o. and obtaining written authorization.
Preservation of Notices:You agree to preserve any watermarks, copyright signs, and other relevant copyrights and proprietary notices associated with said materials as originally provided.
Prohibition of Modification and Sale: Modification, alteration, and sale of our materials and contents are strictly prohibited. By adhering to these terms, you help us protect our intellectual property and ensure compliance with legal standards.
If you have any questions or require further clarification regarding the use of our materials and content, please contact us directly.
7. GENERAL PROVISIONS7.1 Taxation Disclaimer
No Tax Advisory Services: ILERITER sp. z o.o. does not provide tax advisory services. We are not a substitute for professional tax advice.
User Responsibility: It is your responsibility to seek advice from qualified tax professionals regarding the tax implications of your Orders and Transactions.
No Tax Determination: ILERITER sp. z o.o. does not determine the tax implications of your Orders and Transactions, nor do we prescribe procedures for tax withholding, reporting, and remittance to relevant authorities in your jurisdiction.
7.2 Severability Clause
Invalid or UnenforceableProvisions: If any provision of these Terms becomes invalid or unenforceable due to changes in laws or regulations in Poland, we will amend such provisions to comply with the latest applicable laws.
Remaining Provisions:The amendment will ensure that the remaining provisions of these Terms continue to be valid and enforceable.
7.3 Jurisdiction andApplicable Law
Governing Law:This Agreement is governed by the laws of Poland.
Dispute Resolution:Any disputes arising from this Agreement shall be exclusively resolved by the courts of Poland.
Informal Resolution:Before initiating any legal action, you agree to attempt informal resolution by contacting us at support@cryptoramper.io.
Legal Action:If ILERITER sp. z o.o. fails to resolve your claim within 30 days, the disputes hall be resolved in the courts of Poland under Polish law.
7.4 Compliance with LocalRegulations
User Responsibility: Users are responsible for complying with local laws regarding the use of ILERITER sp. z o.o. services in their jurisdiction.
Local Laws and Taxes: Users must adhere to local laws and regulations governing the collection, reporting, withholding, and remittance of taxes to appropriate authorities.
Lawful Sources of Funds: By using our services, users confirm that their funds are derived from lawful sources and not from illegal activities.
Cooperation with LawEnforcement: We reserve the right to cooperate with law enforcement agencies worldwide. We may freeze or terminate user accounts and funds if required by law.
8. Contact usInquiries: If you have any questions regarding our Services, your Account, or any other matter, please do not hesitate to reach out to us via email at
support@cryptoramper.io
Last revised: October 16, 2024 3.1. Virtual Currency Exchange
This Virtual Currency Exchange (referred to as the"Exchange") enables the buying and selling of Virtual Currencies at prices set by the Exchange. Through your Account, you can seamlessly conduct transactions between Virtual Currencies and Fiat Currency. The services allow you to:
· Purchase Virtual Currency: Use Fiat Currency to buy Virtual Currency.
· Sell Virtual Currency: Convert your Virtual Currency into Fiat Currency.
· Exchange Virtual Currencies: Swap one type of Virtual Currency for another.
3.2. Orders
Operating on a full reserve principle, our Exchange requires all Orders to be prepaid, meaning your Account must have sufficient funds to cover the Order.
The necessary funds are reserved until the Order is fulfilled, canceled, expires, or is terminated.
The total reserved amount includes the Order value and applicable fees.
Orders exceeding available funds will be rejected.By placing an Order, you acknowledge that we are not liable for its cancellation, whether in part or in full. Once processed, Orders may not be cancelable.
Before placing an Order, check the following information:
· The amount of Virtual Assets for buying or selling;
· Purchase or sale rates of your Order;
· Applicable fees to your Order.
Upon placement of an Order, there exists a possibility that it may not be completed. Factors influencing the completion of your Orders include, but are not limited to:
· The operational status of the Exchange, encompassing downtime occurrences, scheduled and emergency system and software maintenance, as well as seasonal and state holidays;
· The impact of your Order on market conditions, determining whether it aligns with the definition of market manipulation;
· The availability and adequacy of funds in your Account;
· The functional state of hardware and software components;
· Adherence to compliance requirements and other pertinent considerations.
You will be promptly informed of any unsuccessful attempts to complete your Order, delineating the reasons behind the failure and requesting your authorization to resubmit and fulfill the Order at the prevailing Exchange Rate.
Please be aware that in instances where an Order cannot be executed due to factors including, but not limited to, technical limitations and malfunctions, as well as other external conditions beyond our immediate control, we assume no liability for any failures or delays in Order execution.
If an Order cannot be completed due to compliance considerations, we retain the right to postpone its execution until compliance clearance is obtained. Such Orders will undergo further scrutiny within a reasonable timeframe.
Should we be unable to clear an Order due to insufficient information or other relevant reasons pertaining to compliance requirements, we may request additional details regarding your identity, transaction nature, and other pertinent compliance-related information.
Orders failing to meet the requisite compliance standards, in the absence of provided necessary information and with our Compliance Team having reasonable grounds to deem them non-compliant, will not be fulfilled under any circumstances.
Upon the completion of an Order, we will dispatch a confirmation email to notify you of its successful placement. Following the fulfillment of your Order, a subsequent confirmation email will be sent to inform you of its completion.
The Order Confirmation email will include details such as the timestamp and date of your Order, the total Order amount, the associated fees, and our contact information should you have any further inquiries or concerns regarding the Order. A Conversion Fee is an additional charge applied to the purchase or sale of Virtual Currency.
We are transparent about our Conversion Fees, displaying them alongside the Order value both before and after placement in the Order Confirmation email.
Conversion Fees are not fixed and may fluctuate over time.
Prior to placing an Order, please review our current Conversion Fees on our website.An Exchange Rate represents the value of a VirtualCurrency in relation to a Fiat Currency for conversion purposes.
Exchange Rates vary depending on the specific Virtual Currency and may be subject to adjustments over time. It's important to review our current Exchange Rates on our website before placing an Order. Please be aware that purchase ExchangeRates may differ from sale Exchange Rates. We cannot guarantee the stability or consistency of these Exchange Rates over time.
By placing an Order, you acknowledge the fluctuating nature of Exchange Rates and understand that the total price paid for an Order may vary based on the current applicable Exchange Rate.
Please be aware that in some cases, including but not limited to technical limitations and malfunctions, as well as other external conditions beyond our direct control, transactions may take up to 14 business days to process. We are not responsible for any failures or delays in fulfilling an Order where the Order cannot be fulfilled due to the above factors.
3.3 Deposits, Transactions, and Withdrawals
To initiate Orders and conduct transactions, it is imperative that your Account maintains an adequate balance of funds. You have the flexibility to deposit and execute Orders and transactions using both Virtual and Fiat Currencies.
We are not responsible for any errors, failures, delays, or reliability issues arising from the service providers you utilize to deposit funds into your Account.
Prior to transferring funds to your Account, it is essential to carefully review and consent to the policies governing fund transfers set forth by your external service provider, as well as any pertinent compliance legislation and regulations. You have the option to acquire Virtual Currencies using Fiat Currency.
This can be achieved by depositing your preferred amount of Fiat Currency into your Account or by associating your chosen payment method with the Account prior to placing an Order. If you decide to link a payment method to your Account, you will be presented with a list of available options from which you can select your preferred method. Upon confirming the linking of a payment method, you grant us authorization to debit the necessary funds to facilitate the placement and fulfillment of your Orders and transactions.Furthermore, you have the option to sell your Virtual Currency for Fiat Currency.
By initiating such an Order, you authorize us to deduct the required amount of Virtual Currency funds to attain the desired Fiat Currency amount. The Fiat Currency will then be delivered to your selected payment method.You are the lawful owner of Virtual Currency funds held in your Account.
Funds acquired by you are held by us strictly on a custodial basis, for your benefit and on your behalf. ILERITER sp. z o.o. will not access or utilize any Virtual Currency funds held in your Account for purposes such as transferring ownership, lending to you or third parties, claiming interests on behalf of ourselves or third parties, etc. Prior to depositing any Virtual Currency funds into our Exchange, the following considerations should be considered:
· As the owner of deposited Virtual Currency funds, you recognize the risks associated with buying and selling Virtual Currencies. ILERITER sp. z o.o.bears no responsibility for any losses or fluctuations in the rates and value of Virtual Currencies deposited into your Account.
· We will not lend, transfer, sell, pledge, or otherwise dispose of your VirtualCurrency funds deposited in your Account at our discretion and decision-making.
Your Virtual Currency funds will be processed and managed by us solely in accordance with your instructions, except in circumstances stipulated by law orby order of competent authorities, such as law enforcement institutions and courts.
· ILERITER sp. z o.o. implements various measures to ensure the secure storage of yourVirtual Currency funds.
These measures may include storing your funds in shared blockchain addresses, all of which are solely controlled by us.
By depositing Virtual Currency funds for use on ourExchange, you agree that we reserve the right to cancel, terminate, or otherwise refuse to process any Virtual Currency transaction in accordance with the law or lawful orders from any law enforcement authority or court.
ILERITER sp. z o.o. will never process any transaction associated with acts of money laundering, financing terrorism, committing fraud, or other financial crimes, and appropriate action will be taken as prescribed by law if such transactions are identified.
Withdrawals of Fiat Currency funds are exclusively permitted to a bank account registered under your name.
Any withdrawals to third-party bank accounts, including those of authorized third parties, a restrictly prohibited.
Each withdrawal must be directly authorized by you using authentication methods.
Withdrawals of Virtual Currency will be processed at the speed of the relevant Virtual Currency network.
Please be aware that any delays or interruptions related to the speed, maintenance, and operational status of any Virtual Currency network are beyond our control, and we cannot beheld liable for any resulting disruptions or delays.
Wire withdrawals are exclusively processed to a bank account opened in your name and in accordance with standard banking hours. You acknowledge that the withdrawal of funds may be subject to factors such as bank and state holidays, weekends, internal processes of your bank and financial institutions, as well as other relevant considerations.
3.4 The Wallet Service Terms and Conditions
Wallet (referred to as the "Wallet") is a software application designed for the storage of your Virtual Currency funds.When you create a Wallet, it generates a pair of encrypted keys—one public and one private—for your use. These keys allow you to send and receive VirtualCurrency funds through the corresponding network.
Supported Virtual Currencies
You agree and recognize that the use of our Wallet is limited to the specific Virtual Currencies it supports. We are not responsible for any attempts to store unsupported Virtual Currencies in your Wallet, whether intentional or accidental, nor for any resulting issues. Before transferring any Virtual Currency funds to the Wallet, you must confirm that the Wallet currently supports that particular Virtual Currency by visiting our website.
Security and Backup Responsibilities
You acknowledge that it is solely your responsibility to securely manage and store your private and public keys.
You must ensure that you have a backup of all data related to the Wallet, including Wallet credentials, pass phrases, identifiers, public and private keys, and network addresses. We are not liable for storing this data or for providing you with a copy if it is lost, deleted, or disposed of, whether intentionally or accidentally.
You understand that not having a backup may result in the inability to access and/or use your Wallet and the Virtual Currencies stored within it, especially if certain services are discontinued or terminated.We do not hold responsibility and are not obligated to aid you in recovering, storing, or providing duplicates of any Wallet passwords, keys, network addresses, or transaction history. It is solely your responsibility to securely store Wallet credentials, encompassing passwords, keys, pass phrases, identifiers, and network addresses. You acknowledge that neglecting secure storage of this data may lead to the inability to access and utilize your Wallet and could result in un authorized third-party access.
Password Requirements
You are required to ensure that the password you generate for your Wallet is sufficiently intricate and lengthy, incorporating a mix of characters such as letters, numbers, and special characters, to mitigate the risk of a password breach. Furthermore, you must periodically assess your storage and security protocols to guarantee the safekeeping of your data, including passwords, backup phrases, and identifiers.
Reporting Suspicious Activity
Any suspicious activity linked to your Wallet must be promptly reported to us.By using our Wallet service, you agree to these terms and conditions and understand the importance of securely managing your Wallet data to prevent unauthorized access and potential loss of Virtual Currency funds.
4. ACCOUNT REGISTRATION AND COMPLIENCEAccount Registration
To use our Services, you must register a personal account. During the registration process, you will be asked to provide personal details such as your name and email address, submit a password, and agree to these Terms of Service.
Information Collection
When creating an account, we may require you to furnish certain details, including but not limited to:
· Name
· Date of birth
· Residential address
· Phone number
· Email address
· Personal identification code
· Other pertinent information regarding yourself and/or your business endeavors, such as records of activities, evidence of fund origins, business structure, projected turnover, principal suppliers, and partners
Personal Data and GDPR
Some of the information requested may qualify aspersonal data under the General Data Protection Regulation (GDPR). We strongly advise you to read our Privacy Policy to understand your rights as a data subject when providing us with your personal details.
Authenticity and Accuracy
By supplying us with the necessary information for identity verification purposes pertaining to Compliance Clearance, you acknowledge and certify that all information submitted by you is authentic,accurate, and comprehensive. You also affirm that you have not deliberately concealed, tampered with, or altered any details to influence the outcome of our evaluation.
You consent to rectify any false, inaccurate, or incomplete information by presenting additional documents and records to address these deficiencies. If there are any changes in circumstances that impact the accuracy and integrity of the provided information, you undertake topromptly inform us of such changes and furnish updated information accordingly.
Compliance Clearance
Only users with a fully registered Account that has undergone our Compliance Clearance process are recognized as customers of ILERITER sp. z o.o. Compliance Clearance necessitates us to request and obtain additional information from you.
Please be aware that some of this requested information may be classified as personal data under the GDPR. For more information on how we handle your personal data and your associated rights, please refer to our Privacy Policy.
Single Account Policy
Each person may create and utilize only one Account.Any duplicate Accounts associated with your information already submitted for another Account will be suspended.
Acting on Behalf of Others
By agreeing to these Terms, you affirm that you a reacting on your own behalf and establishing an Account solely for yourself.
If a third party, such as your representative, opens an Account on your behalf, you acknowledge that we may request proof of authorization granted to that party,such as a Power of Attorney or other documentation.
Delegating authority to a third party does not absolve you of any responsibility under these Terms. Any actions taken by such a third party are considered authorized by you and are carried out in accordance with your direct or indirect instructions.
You bear full responsibility for the instructions provided to any third party acting on your behalf, as well as any actions or omissions resulting from those instructions.If you wish to modify or revoke authorization granted to a third party, you must send written notice to us via email at
support@cryptoramper.io.
Final Notes
By accepting these Terms, you agree to the conditions outlined above and confirm your understanding and compliance with the requirements for account registration and compliance clearance.
4.1 Transactions on the account
Definition and Factors Influencing Limits
Your account may be subject to Transaction Limits, which are restrictions placed on your ability to execute transactions up to aspecified volume per day. These limits come into effect following the completion of Compliance Clearance.
Transaction Limits are determined by various factors, including:
· Yourrisk profile
· The nature and scope of your business activities
· Completed verification steps
· Chosen payment method
· Other relevant criteria
· ModifyingTransaction Limits
You have the option to modify your Transaction Limits at any time.
To request an increase, submit a written request to us via https://www.cryptoramper.io/
Enhanced Compliance Due Diligence
Based on the factors influencing Transaction Limits, we may require you to undergo Enhanced Compliance Due Diligence. In such cases, we may request additional information from you, which you agree to provide promptly and accurately in full.
Notification and Communication
Any decisions to adjust your limits based on Enhanced Compliance Due Diligence will be promptly communicated to you.
Discretion and Finality
We reserve the right to decline requests for limit increases. By submitting your information for Enhanced Compliance DueDiligence, you acknowledge the possibility of us subsequently reducing yourTransaction Limits without prior request or notice. The decision to adjust yourTransaction Limits is solely at our discretion and is based on the assessment derived from the Enhanced Compliance Due Diligence process.
4.2 Account closure and termination
Closing Your Account
You are entitled to close your Account at any time. Upon closure, we will provide you with instructionson how to transfer any Fiat and Virtual Currency funds available in yourAccount to your other accounts.
Additional Costs
Please note that closing your Account may involve additional costs, including fees and charges for transferring your remaining Fiat or Virtual Currency funds out of the Account being closed. You are responsible for covering these costs and expenses.Additionally, closing your Account does not nullify or invalidate any provisions of these Terms that applied to you before the closure of theAccount.
Account Suspension,Restriction, or Termination
ILERITER sp. z o.o. retains the authority to suspend, restrict, or terminate your Account and limit youraccess to our Services under various circumstances, including but not limited to:
· Potential Damage to Reputation: If we suspect that your actions could harm our reputation or have already caused detrimental consequences.
· Legal Obligations: If compelled by regulatory bodies, court orders, law enforcement directives, or other competent authorities.
· Breach of Terms: If we have reasonable grounds to believe that you have violated our Terms of Service or any other agreements in place.
· Suspicion of Error: If we suspect that a transaction or order is erroneous.
· Unauthorized Access: If we suspect unauthorized or fraudulent access to your Account or believe that your login credentials have been compromised.
· Security Concerns: If we believe the security of your Account has been compromised.
· Financial Crimes: If we suspect actions related to money laundering, terrorist financing, fraud, or other financial crimes.
· Legal Proceedings: If your Account is subject to ongoing or pending litigation, investigation, or legal proceedings.
· Regulatory Compliance: If your Account is deemed non-compliant or poses heightened risks concerning regulatory norms and requirements.
· Prohibited Activities: If you engage inactivities prohibited by our Terms of Service or prohibited businesses as outlined in our agreements.
Actions Upon Suspension or Termination
In the event of Account suspension or termination:
· Any ongoing transactions or orders will be paused or canceled.
· We reserve the right to deactivate yourAccount immediately if necessary.
· We will provide you with detailed reasons for our decision and instructions on any corrective actions needed.
· Once any deficiencies are addressed and yourAccount no longer falls under any suspension or termination reasons, we will lift any restrictions.
Notice and Confidentiality
We reserve the right to suspend, restrict, or terminate your Account with one month's notice without specifying reasons.
We may withhold reasons for suspension or termination based on confidential internal criteria necessary for security and compliance purposes, refraining from disclosing such criteria to unauthorized third parties.
5. PROHIBITED ACTIONS Below are the actions and inactions strictly prohibited on the ILERITER sp. z o.o.
Exchange and across all our Services:
Unlawful Behavior
Definition: Engaging in any activity that violates laws, regulations, legal statutes, or other legal frameworks in the jurisdictions where ILERITER sp. z o.o. operates.
Scope: This includes the legal framework of Poland and regulatory oversight by entities such as the National Bank of Poland.
Fraudulent Activities
Definition: Conducting any action or attempted action aimed at deceiving or misleading any user, customer, or ILERITER sp. z o.o.regarding any Transaction or Order.
Manipulation of Markets
Definition: Placing Orders or Transactions with the intent of disrupting the normal functioning of our Exchange and causing undue fluctuations in Virtual Currency prices relative to their fair market value.
Scope: This includes direct Market Manipulation or collaborating with others to execute Orders or Transactions for this purpose.
Fictitious Transactions Definition: Placing Orders and Transactions with scheduled execution dates set far into the future, intending to adjust or modify them concerning the correct exchange rate and settlement date.
Examples: This includes activities such as wash trades.
Cybersecurity Breaches
Definition: Engaging in actions that compromise thesecurity of our systems, hardware, software, and customer accounts.
Scope: This includes, but is not limited to:
· Introducing unauthorized automated interfaces.
· Overloading our hardware, software, and systems with excessive data.
· Attempting unauthorized access to a customer's account.
· Tampering with unauthorized Services.
· Infiltrating malware or malicious code.
· Engaging in other relevant acts governed by The Digital Operational Resilience Act (DORA).
6. DATA PROTECTION AND INTELLECTUAL PROPERTYData Privacy Compliance
Compliance with GDPR: ILERITER sp. z o.o. handles your personal information in strict adherence to the European General Data Protection Regulation (GDPR). We ensure that all obligations are fulfilled and legal requirements are met.
Privacy Policy:For detailed information on how we process and protect your personal data, please refer to our Privacy Policy.
Intellectual Property Rights
Protection of Materials andContent: All materials and content related to ILERITER sp. z o.o. are protected by applicable intellectual property laws. We uphold all corresponding intellectual property rights.
Usage Restrictions: The protected materials and content may not be licensed to any third party under any implied license, unless explicitly stated otherwise.
Permitted Use: These materials and content may only be used in a personal, lawful, andnon-commercial manner, exclusively in connection with your use of our Services and Site.
Prohibited Use: Any other use of our materials and content, such as for public or commercial purposes, constitutes an infringement of intellectual property rights and may result in legal action.
Distribution and Sharing Restrictions
Prohibition of Distribution:You acknowledge and agree that the distribution and sharing of our materials and content on any third-party websites, file hosting platforms, or similar services is strictly prohibited.
Reproduction and Performance: ILERITER sp. z o.o. prohibits the reproduction, display, public performance, distribution, and use of our materials and content for any public or commercial purposes.
Permission for Copying and Sharing: Any copying and sharing of our materials and content must be preceded by requesting prior permission from ILERITER sp. zo.o. and obtaining written authorization.
Preservation of Notices:You agree to preserve any watermarks, copyright signs, and other relevant copyrights and proprietary notices associated with said materials as originally provided.
Prohibition of Modification and Sale: Modification, alteration, and sale of our materials and contents are strictly prohibited. By adhering to these terms, you help us protect our intellectual property and ensure compliance with legal standards.
If you have any questions or require further clarification regarding the use of our materials and content, please contact us directly.
7. GENERAL PROVISIONS7.1 Taxation Disclaimer
No Tax Advisory Services: ILERITER sp. z o.o. does not provide tax advisory services. We are not a substitute for professional tax advice.
User Responsibility: It is your responsibility to seek advice from qualified tax professionals regarding the tax implications of your Orders and Transactions.
No Tax Determination: ILERITER sp. z o.o. does not determine the tax implications of your Orders and Transactions, nor do we prescribe procedures for tax withholding, reporting, and remittance to relevant authorities in your jurisdiction.
7.2 Severability Clause
Invalid or UnenforceableProvisions: If any provision of these Terms becomes invalid or unenforceable due to changes in laws or regulations in Poland, we will amend such provisions to comply with the latest applicable laws.
Remaining Provisions:The amendment will ensure that the remaining provisions of these Terms continue to be valid and enforceable.
7.3 Jurisdiction andApplicable Law
Governing Law:This Agreement is governed by the laws of Poland.
Dispute Resolution:Any disputes arising from this Agreement shall be exclusively resolved by the courts of Poland.
Informal Resolution:Before initiating any legal action, you agree to attempt informal resolution by contacting us at support@cryptoramper.io.
Legal Action:If ILERITER sp. z o.o. fails to resolve your claim within 30 days, the disputes hall be resolved in the courts of Poland under Polish law.
7.4 Compliance with LocalRegulations
User Responsibility: Users are responsible for complying with local laws regarding the use of ILERITER sp. z o.o. services in their jurisdiction.
Local Laws and Taxes: Users must adhere to local laws and regulations governing the collection, reporting, withholding, and remittance of taxes to appropriate authorities.
Lawful Sources of Funds: By using our services, users confirm that their funds are derived from lawful sources and not from illegal activities.
Cooperation with LawEnforcement: We reserve the right to cooperate with law enforcement agencies worldwide. We may freeze or terminate user accounts and funds if required by law.
8. Contact usInquiries: If you have any questions regarding our Services, your Account, or any other matter, please do not hesitate to reach out to us via email at
support@cryptoramper.io
Last revised: January 27, 2025 
